OCR LEVEL 3 NVQ

 

Business and Administration

 

AUDIENCE - TARGET MARKET

 

The Level 3 NVQ Diploma in Business and Administration is aimed at people who currently negotiate, supervise, manage and contribute to the running of an office. Also, those who already have experience of office-based skills and wish to specialise in business and
administration functions; perhaps in, or preparing for line management.

 

QUALIFICATION AIMS:

 

Learners can choose from a bank of optional units which show their ability to negotiate, supervise, manage and contribute to the running of an office, on completion, learners can progress to a Level 4 qualification. It is aimed at those who wish to specialise in business and administration functions; perhaps in, or preparing for a line management role.

 

QUALIFICATION STRUCTURE

 

To achieve a Level 3 Diploma in Business and Administration, you must complete a minimum of 40 credits, of which, at least 27 credits must come from units at
level 3
:

 

1.         13 credits must be completed from GROUP A MANDATORY UNITS; and

 

2.         A minimum of 14 credits from GROUP B OPTIONAL UNITS

3.         A minimum of 13 further credits from GROUP B OPTIONAL UNITS or GROUP

            C OPTIONAL UNITS

GROUP A: MANDATORY UNITS (13 credits)

UNIT NO.

UNIT TITLE

CREDITS

Unit 301

Manage own performance in a business environment

3

Unit 302

Evaluate and improve own performance in a
business environment

3

Unit 303

Work in a business environment

4

Unit 309

Communicate in a business environment

3

GROUP  B: OPTIONAL UNITS (Minimum of 14 credits)

B1: WORK RESPONSIBILITIES

Unit 304

Solve business problems

4

Unit 305

Work with other people in a business environment

4

Unit 306

Contribute to decision-making in a business environment

3

Unit 307

Negotiate in a business environment

5

Unit 308

Supervise a team in a busines  environment

6

B2:  BUSINESS SUPPORT SERVICES

Unit 325

Supervise an office facility

5

B3: PROJECT MANAGEMENT

Unit 327

Contribute to running a project

5

B4:  DOCUMENT PRODUCTION

Unit 212

Produce documents in a business environment

4

Unit 213

Prepare text from notes

3

Unit 214

Prepare text from notes using touch  typing (40 wpm)

3

Unit 215

Prepare text from shorthand (60 wpm)

8

Unit 216

Prepare text from recorded audio instruction (40 wpm)

4

Unit 312

Design and produce documents in a business environment

4

Unit 313

Prepare text from notes using touch typing (60 wpm)

4

Unit 314

Prepare text from shorthand (80 wpm)

8

Unit 315

Prepare text from recorded audio instruction (60 wpm)

4

B5: EVENTS AND MEETINGS

Unit 223

Support the organisation of an event

2

Unit 224

Support the co-ordination of an event

3

Unit 225

Support the organisation of business travel or accommodation

3

Unit 226

Support the organisation of meetings

4

Unit 320

Plan and organise an event

4

Unit 321

Co-ordinate an event

4

Unit 322

Plan and organise meetings

5

Unit 323

Organise business travel or accommodation

5

Unit 324

Evaluate the organisation of business travel or accommodation

2

B6: COMMUNICATIONS

Unit 207

Use electronic message systems

1

Unit 208

Use diary systems

3

Unit 209

Take minutes

4

Unit 310

Develop a presentation

3

Unit 311

Deliver a presentation

3

B7:  CUSTOMER SERVICE

Unit 210

Handle mail

3

Unit 211

Provide reception services

3

Unit 256

Meet and welcome visitors

3

Unit 328

Deliver, monitor and evaluate customer service to internal customers

3

Unit 329

Deliver, monitor and evaluate customer service to external customers

3

Unit 353

Use customer service as a competitive tool

8

Unit 354

Monitor and solve customer service problems

6

B8: MANAGE INFORMATION AND DATA

Unit 217

Organise and report data

3

Unit 218

Research Information

4

Unit 219

Store and retrieve information

3

Unit 220

Archive information

2

Unit 228

Support the management and development of an information system

7

Unit 316

Support the design and development of an information system

7

Unit 317

Monitor information systems

7

Unit 318

Analyse and report data

6

Unit 410

Design and develop an information system

7

Unit 411

Manage and evaluate an information system

6

B9:  BUSINESS RESOURCES

Unit 221

Use office equipment

4

B9: BUSINESS RESOURCES

UNIT NO.

UNIT TITLE

CREDITS

Unit 222

Maintain and issue stationery stock items

3

Unit 319

Order products and services

5

Unit 330

Agree a budget

4

Unit 421

Manage budgets

5

B10: INNOVATION AND CHANGE

Unit 227

Respond to change in a business environment

3

Unit 326

Contribute to innovation in a business environment

4

Unit 418

Contribute to innovation in a business environment

6

Unit 419

Plan change for a team

6

B11:  SPECIALISED BUSINESS SUPPORT SERVICES – HUMAN RESOURCES

Unit 229

Administer human resources records

3

Unit 230

Administer the recruitment and selection process

4

B12: SPECIALISED BUSINESS SUPPORT SERVICES – PARKING

Unit 333

Administer parking and traffic  challenges, representations and civil parking appeals

9

Unit 334

Administer statutory parking and traffic appeals

9

Unit 335

Administer parking and traffic debt recovery

9

Unit 257

Administer parking dispensations

4

B13: SPECIALISED BUSINESS SUPPORT SERVICES – EDUCATION

Unit 332

Provide administrative support in schools
 

8

B14: SPECIALISED BUSINESS SUPPORT SERVICES – LEGAL

Unit 338

Administer legal files

7

Unit 356

Build case files

4

Unit 357

Manage case files

5

GROUP  C: OPTIONAL UNITS

C1: HEALTH, SAFETY AND SECURITY OF PEOPLE, PREMISES AND PROPERTY

Unit 113

Use occupational and safety guidelines when using keyboards

2

C2:  IT

Unit 238

Bespoke software

3

Unit 239

Data management software

3

Unit 240

Database software

4

Unit 241

Improving productivity using IT

4

Unit 242

IT security for users

2

Unit 243

Presentation software

4

Unit 244

Set up an IT system

4

Unit 245

Spreadsheet software

4

Unit 246

Using collaborative technologies

4

Unit 247

Website software

4

Unit 248

Word processing software

4

Unit 342

Bespoke software

4

Unit 343

Data management software

4

Unit 344

Database software

6

Unit 345

Improving productivity using IT

5

Unit 346

IT security for users

3

Unit 347

Presentation software

6

Unit 348

Set up an IT system

5

Unit 349

Spreadsheet software

6

Unit 350

Using collaborative technologies

6

Unit 351

Website software

5

Unit 352

Word processing software

6

C4:  LEADERSHIP AND MANAGEMENT

Unit 422

Manage physical resources

3

Unit 423

Manage the environment impact of work activities

5

Unit 426

Provide leadership and direction for own area of responsibility

5

Unit 427

Support learning and development within own area of responsibility

5

Unit 428

Develop working relationships with colleagues and stakeholders

4

 

BENEFITS OF THIS QUALIFICATION

 

Learners will benefit from:

  • A clearer understanding of their responsibility within their organisation
  • The opportunity to develop new skills
  • The recognition of existing skills

 

Employers will benefit from:

  • Improved staff performance and motivation
  • Improvements in the quality of service to customers
  • The opportunity to improve customer retention levels

 

HOW ARE THESE NVQS ASSESSED

 

Like all NVQs, these qualifications are competence-based. This means that they are linked to a person’s ability to competently perform a range of tasks connected with their work.

 

These qualifications are internally assessed and internally verified by centre staff and externally verified by OCR Verifiers